Privacy Policy - Urban Ingenuity, LLC

1. Introduction

Urban Ingenuity ("we," "us," "our") is committed to protecting the privacy and personal data of users who visit UrbanIngenuity.net, engage with our client portal, or interact with us during program registration or coaching services.

2. Information We Collect

We collect personal data when provided voluntarily, including:

• Contact details: name, email, phone number, mailing address
• Account credentials: usernames, passwords, profile information
• Transactional data: form submissions, registrations, SMS opt-ins
  
  

We may also collect technical data like IP addresses, browser types, and device identifiers, typically via cookies or site analytics tools.

3. How We Use Your Data

We use collected information to:

• Deliver services, coaching sessions, program updates, appointment reminders, and resource links
• Facilitate SMS communication, onboarding, billing, and administrative tasks
• Improve our website and user experience via aggregated, anonymized analytics
  
  

4. Legal Bases for Processing

• Consent: e.g., opt‑in for SMS messages or program communications
• Contractual necessity: to fulfill services or registrations
• Legitimate interests: for improving services and ensuring platform security
  
  

5. Cookies & Tracking Technologies

We use cookies to:

• Remember preferences and login sessions
• Analyze usage patterns for functional and security improvements
  
  

Users may manage or disable cookies via their browser settings, though this may limit site functionality.

6. Data Sharing & Disclosure

We do not sell personal data. We may share data only:

• With trusted service providers under strict confidentiality
• If required by law or legal process
• To manage fraud, security, or compliance matters
  
  

7. Data Retention

Personal data is retained only as long as necessary for service delivery, compliance, or legitimate organizational purposes. User-submitted content (e.g., profile information or messages) may persist until account deletion.

8. Your Rights

Depending on applicable laws, you may have rights to:

• Access or correct your personal data
• Request deletion or portability
• Withdraw consent (including SMS opt‑in or communication permissions)
  
  

9. SMS Communications

• Consent to receive text messages is explicitly obtained during onboarding or form submission.
• Messages may include reminders, updates, or resource links.
• Users may opt out at any time by replying STOP, and we will cease SMS messages promptly.
  
  

10. Security

We implement industry-standard measures—including encryption, access controls, and secured hosting—to protect personal data from unauthorized access or breaches. Staff and service providers are bound by confidentiality obligations.

11. Policy Updates

We may update this Privacy Policy from time to time. Any material changes will be posted on our website with a revised “Effective Date.”

12. Contact Us

If you have questions, requests, or privacy concerns, please contact us at:

Email: info@urbaningenuity.net

Mailing Address: 3818 Crenshaw Blvd., Suite 403, Los Angeles, CA 90008